Job added in hotlist
Applied job
Contract job
90-day-old-job
part-time-job
Recruiter job
Employer job
Expanded search
Apply online not available
View more jobs in Chicago, IL
View more jobs in Illinois

Job Details

Account Director Social Media

Location
Chicago, IL, United States

Posted on
May 24, 2023

Apply for this job






Profile

**MEMBERS ONLY**SIGN UP NOW***.:
Hello! We are a leading global independent full service social media agency
, founded 21 years ago. Our 260 team members look after some of the worlds largest brands (Mondelez, Diageo, Dr Pepper)
(link removed) We pride ourselves on our ability to build strong relationships with our clients
enabling us to be the voice of their brand on Social.
We believe that brand growth, trust and loyalty is driven through Genuine Human Connection
and that social media presents the best opportunity for brands to engage emotionally with their audience.
Client Services Function:
As the ultimate relationship brokers
, its our job to create partnerships internally and externally, mine for opportunities that could benefit from creative problem-solving, and ensure that the agencys service offering remains competitive and profitable.
We are tasked with leading our clients to do the best work of their lives while leading the team to live their best lives
(link removed) Its a balancing act that takes complete passion for this industry, and a willingness to go all-in, mess up, and try again.
Is this you?
You are a dynamic, enthusiastic and experienced Account Director
who is proud of the strong relationships you have built with former clients and fellow agency team members.
Youve learned that being an incredible Account person requires you to think 5 steps ahead of your clients, and that proactivity is key
(link removed) You love to understand and get under the skin of your clients business and challenges
(link removed) You have energy for days, and you love building trustworthy connections with your team, and with your clients.
As our next Account Director, youre a seasoned pro that has been through the ups and downs of agency life
, and you have grown stronger from it. Now youre able to share that experience to guide our client services team
, and to help manage some of our biggest client accounts such as Mondelz, Peloton, Diageo, and Keurig Dr Pepper.
You thrive in a lively environment, love learning, and wear your passion for your team and the client on your sleeve.
Sound like you? Wed love to talk to you about this position!
What Youll Do
The Account Director will be responsible for establishing, maintaining, and growing strong client relationships
(link removed) This responsibility includes maintaining stable client relationships and achieving growth on existing accounts
, as well as managing the supporting Client Services team. In addition to this you will have a strong presence in new client pitches where you are able to bring confidence and gravitas
to the price meetings to help us showcase **MEMBERS ONLY**SIGN UP NOW***. and why clients chose to partner with us.
Build Strong Client Relationships
: Youll maintain and achieve growth on existing accounts, driving client satisfaction at every touch point, and engaging in meaningful discussions with clients and partners to take actions to improve the business.
Spot opportunities for account growth:
Youll proactively identify areas of opportunity to grow accounts and drive revenue.
Lead on account planning and profitability:
Youll play a key role in leading and developing annual scopes of work, yearly planning, quarterly business reviews and account reviews. Youll think critically to anticipate and understand client needs and workflow to ensure work is delivered on time and within budget.
Confident and Clear communicator:
Youll form and articulate strong points of view informed by a confident understanding of the business and landscape of your clients. Youll exude calm under pressure, turning obstacles into wins, and handle uncomfortable conversations with grace and positive intent.
Support and Grow Account Managers:
Youll shape and mold account managers into powerful client partners and buzzmakers, managing their workload and prioritizing their development in relation to your teams needs and the needs of your clients.
About You
A Chameleon:
Adaptable when it comes to approaching clients with ideas and solutions and have a high level of comfortability in front of senior stakeholders where you are seen as having an outstanding attitude and your positivity speaks volumes in professional meetings.
Ability to think big picture one minute and get into the weeds the next
Have worked on highly ambitious, nimble teams and can stretch to fill any need rolling up your sleeves to get the work done doesnt bother you
Solutions Oriented:
Ability to identify any red flags and recommend proactive solutions to mitigate any risk.
Passionate
: Passionate about results and demonstrating a strong ROI for our clients.
Outstanding Communicator:
Ability to present, sell ideas, develop presentations, POVs, provide thought leadership and drive innovation for the business.
Confidence and Gravitas
Great communicator, collaborator and negotiator. Inspiring confidence with everyone you work with. Articulate and persuasive when communicating work and ideas.
Marketing savvy:
Expert in advising clients of best practices within Social and understanding the latest trends. A keen interest in social media and how brands can use it to reach consumers. Experience and knowledge of best practices in managing social networks such as: Facebook, Instagram, TikTok, Twitter, Pinterest, YouTube, Snapchat etc. Demonstrate a passion for digital and social trends within the industry by bringing consistent knowledge of both client opportunities and what to avoid to the team
Continuously learning
: Love being the expert in the room and are continuously looking for ways to expand your knowledge.
Requirements
Proven experience of working as an Account Director
within a marketing/creative agency account management team, leading accounts for high-profile brands
Proven experience within Social
- managing and delivering Social campaigns..
Proven experience in account forecasting
, team training and client issue resolution.
Proven commercial success
by maintaining account profitability and achieving organic growth.
Previous experience in managing large accounts
with minimal supervision
Strong leadership ability
and previous line management experience
Benefits
Please note these benefits are applicable to US employees only
100% Remote working
36 days of holiday
(including the bank holidays)
Birthday off
Annual Occasion Day off
for an important event
1 Volunteer day off
Paid Sick time off
Group Insurance Medical plans
with generous employer contribution, including one plan that is employer covered
Dental and Vision plans
FSA & HSA Options
, with employer contribution to HSA on select plans
401k
with employer matching
Employer Paid Long-Term/Short-Term Disability
Enhanced family friendly policies
Career Break
: After 1 year's service, can take between 4 weeks and 1 year unpaid leave.
Wellbeing Support
Flexible Fridays
(Working half day)
The Hiring Process
The hiring process for this position will be made up of the following stages:
Initial Call
with one of our Talent Team Members
First Interview
with Managing Director and a Key Team Member
Task
Final Interview
with CEO and a Key Team Member
Pre-hire Reference Check
(this will be from past not current employers)
**MEMBERS ONLY**SIGN UP NOW***. Values
Work according to the company values
Do it Well
Be One Team
Do the Right Thing
Keep Pioneering
Make Them Smile
Our Diversity, Equality & Inclusion Commitment
We are proud to be an Equal Opportunity employer. Our recruitment process is fair, transparent and based on merit, skill and experience related to the role. We welcome applications from diverse and under-represented groups regardless of their background.
We value having divergent thinkers who bring various experiences and viewpoints to the table at **MEMBERS ONLY**SIGN UP NOW***.. We strongly encourage members of underrepresented groups to apply.
We are also able to make reasonable adjustments throughout the full recruitment process so we invite you to identify any additional support that you may require to ensure you are supported throughout the full process.
We know the confide
**MEMBERS ONLY**SIGN UP NOW***.

Company info

Sign Up Now - AccountManagementCrossing.com

Similar Jobs:
Why you'll love Cisco\u003cbr\u003e\u003cbr\u003eWe change the w orld, you will become passionate about your employer and the brand you represent. Everything is converging on the Internet, making networked connections more meaning...
Remote Systems Clinical Pharmacist
Location : Chicago, IL
Description The Remote Systems Clinical Pharmacist will provide excellent customer service to both internal and external customers by developing and maintaining relationships with Account / Clinical Management and PCO-IPU Operati...
TV Advertising Sales Account Manager
Location : Chicago, IL
: SWAAGTV…CHICAGO’s 1st and Only Local Black Broadcast and Streaming Television Station is hiring experienced ADVERTISING SALES ACCOUNT MANAGERS. The money is already printed. You just have to go get it! Every local, regional...