Location
Albany, NY, United States
Posted on
Apr 27, 2022
Profile
Description
The Senior Installation Administration Professional establishes and manages relationships with internal and external clients. Coordinates end to end process from the point of sale to members loaded in system, ID cards issued, claims opened for processing and certifications issued. The Senior Installation Administration Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.
Responsibilities
Where you Come In
The Group Medicare Senior Installation Administration Professional establishes and manages relationships with external and internal clients in this client-facing role including sales and operations. The Group Medicare Senior Installation Administration Professional coordinates end to end processes from the point of sale to ensuring members are loaded in Humana systems, ID cards issued, and claims opened for processing. The Group Medicare Senior Installation Administration Professional serves as the control point for coordination with several areas across the enterprise to resolve complex issues involving members.
The Senior Installation Administration Professional creates accurate and timely reporting of implementation data, status, and metrics. Serves as the control point for all requirements gathering and dissemination of information to functional areas. Leads post-implementation stabilization process, if applicable. Begins to influence department's strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments.
What Humana Offers
We are fortunate to offer a remote opportunity for this job. Our Fortune 100 Company values associate engagement & your well-being. We also provide excellent professional development & continued education.
How we Value You
Benefits starting day 1 of employment
Competitive 401k match
Generous Paid Time Off accrual
Tuition Reimbursement
Parent Leave
Go365 perks for well-being
Required Qualifications - What it takes to Succeed
Group Medicare knowledge OR Project or process management experience
Previous external relationship management experience
Strong organizational skills, with the ability to handle multiple priorities simultaneously
Proficient with Microsoft Suite to include proficiency with Excel (sort pivot tables, compare excel files systematically, etc.)
Ability to utilize analytical thinking and determine root cause(s) and recommended solution(s) as well as identify trends for preventative action
Ability to prioritize work accordingly
Ability to effectively communicate with leadership and peers, inside and outside the organization, both verbal and written
Passionate about contributing to an organization focused on continuously improving consumer experiences
Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field.
Preferred Qualifications
Bachelor's degree
PMP certification
Additional Information
Work-At-Home Requirements
WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.
A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.
Satellite and Wireless Internet service is NOT allowed for this role.
A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Scheduled Weekly Hours
40
Company info
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