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Job Details

Account Manager I

Location
Kansas City, MO, United States

Posted on
Aug 09, 2013

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Global Management Services, LLC (GMS) is
soliciting resumes and assignment of work is contingent on contract award
. We have received information indicating that contract award is imminent on or about August 1, 2013.
GMS is soliciting for an Account Manager in Kansas City, MO. Under the direction of the Manager, Portfolio Services – Commercial mortgage-backed securities (CMBS), the person in this position is responsible for servicing a commercial real estate portfolio in the most timely, efficient and responsible manner in order to protect the interest of investors. This is accomplished within the parameters of the servicing agreements, loan documents, policies and procedures, and applicable laws.
ESSENTIAL DUTIES & RESPONSIBILITIES
Monitor assigned portfolio in order to ensure compliance with specific requirements pursuant to contractual servicing agreements. Institute and administer directives involving changes in servicing standards (i.e. establishing and implementing new technologies for reporting property inspections and financial analysis).
Communicate with internal and external Special Servicers. Conduct analysis, make recommendations and perform servicing duties in accordance with loan documents and servicing agreements while asset is special serviced.
Perform intensive loan servicing for those loans designated by investor or servicer as not meeting their standards for performance, as well as for those loans recently returning to a performing status after bankruptcy, default or workout. Intensive servicing typically involves frequent inspections and comparable financial analysis in addition to administering rehabilitation/repair agreements and cash flow auditing. Make recommendations (both objective and subjective) to the Watchlist Committee regarding any loan that is not meeting established standards for overall property performance.
Generate income through transaction fees and the timely collection of late charges and default interest in order to ensure the profitability of the Servicing Division and KeyCorp.
Monitor and administer the posting of all loan payments in accordance with the loan documents.
Monitor delinquencies.
Review and process reserve disbursements in accordance with the reserve agreements.
Review/analyze insurance certificates related to the commercial property to ensure compliance with the loan documents.
Monitor and oversee the payment of all taxes and insurance as required by the loan documents.
Calculate yield maintenance and process payoffs in accordance with the loan documents and servicing agreements.
Input and maintain loan and collateral data in the loan servicing system and KCMWeb.
NON - ESSENTIAL DUTIES & RESPONSIBILITIES
Administer all borrower inquiries and requests.
Assist with special projects.
Train new employees
Other duties as assigned.
Job Requirements :
Required:
Four-year college degree or experience commensurate with position grade
1 – 3 years relevant work experience.
Complete computer based corporate course requirements (anti-money laundering, anti-tying, corporate security, fair lending, fraud awareness, privacy, regulation W, etc.).
Designated continuing education and related courses throughout the year (40 hours minimum, required annually)
On-the-job and industry training decided on a case-by-case basis.
Preferred
Experience in commercial mortgage loan servicing and/or underwriting
Real estate law, appraisal, accounting/auditing
Experience with McCracken/Strategy loan servicing system
Proficient in the use of Lotus Notes
Knowledge, Skills and Abilities
: Good organizational skills. Must be attentive to detail and comfortable with a high level or repetitive tasks.
Willing to be flexible and adaptive.
Proficient in use of MS Office (Word, Excel and Power Point).
Strong verbal and written communication and interpersonal skills, and the ability to deal with clients and coworkers at all levels of the organization.
Strong analytical skills
Legal document review and interpretation.
Accountability
Keeps promises and honors commitments.
Accepts responsibility for mistakes and failures and learns from them.
Honors commitments and demonstrates open, honest communication.
Courage
Openly expresses views and delivers candid and constructive feedback with a positive mindset to teammates and manager.
Welcomes constructive feedback and strives to improve personal effectiveness based upon feedback.
Steps up to conflict and views it as an opportunity; finds common ground and fosters cooperation with minimum noise.
Drive for Results
Can be counted on to exceed goals successfully; is consistently a solid performer, is very bottom line oriented; steadfastly pushes self and others for results.
Demonstrates personal accountability for achieving results within established timelines and budget parameters.
Pursues work with energy, drive and focus.
Client Focus
Understands the value of excellent client service and demonstrates commitment to client satisfaction for internal and external clients while balancing organizational profitability.
Actively listens to internal/external client feedback and delivers appropriate solutions.
Applies judgment within established guidelines to resolve client issues and needs and escalates issues to manager when appropriate.
Effective Collaboration
Identifies and involves the right stakeholders to make decisions and maximize results.
Readily shares information, knowledge, best practices, and ideas with teammates.
Leverages opportunities and capabilities across the team to accomplish goals.
Attentive and active listener; has the patience to hear people out; can accurately restate the opinion of others even when he/she disagrees.
Leading Change
Effectively navigates and embraces change; exhibits an openness of new ways of doing things and an adaptable, continuous improvement mindset.
Makes quality decisions in a timely manner; sometimes with incomplete or ambiguous information and under tight deadlines/pressure.
Understands the boundaries of his/her decision making and escalates decisions appropriately.
Developing Self, Staff & Others
Takes ownership of personal development plan and seeks opportunities to further develop his/her skill set
Proactively shares knowledge with peers to help others develop and to improve the performance of the team.
Business Acumen
Knowledgeable about the financial services industry and Key’s competition.
Understands the value proposition of the business and how it contributes to Key’s business strategy.
Understands and applies Key’s risk management philosophy in day-to-day interactions.
Managing Vision and Purpose
Demonstrates passion for improving business results.
Understands how his/her role fits into the vision of the department and the organization.
Applies an understanding of the department’s vision and purpose to prioritize work
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to work in an office setting, sit for long periods of time, talk on the telephone, work on a computer for extended periods of time, and lift and carry up to 25 pounds on a periodic basis. Must possess: visual acuity to review written documentation; ability to hear and understand speech at normal room levels and on the telephone; and the manual dexterity to operate a cell phone, telephone and keyboard.
WORK ENVIRONMENT
Work Environment characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of this job.
Job is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse and multi-line telephone system. The noise level in the work environment is usually moderate.
SUPERVISORY RESPONSIBILITIES
None.
ADDITIONAL QUALIFYING FACTORS
As a condition of employment, may be required to pass a pre-employment drug screening, as well as have acceptable reference and background check results.
**MEMBERS ONLY**SIGN UP NOW***. is an Equal Opportunity/ AA/ M/ F/ D/ V employer.
In accordance with BSNC policy preference will be given to qualified current employees and qualified BSNC shareholders, spouses, and descendants.
We participate in the E-Verify Employment Verification Program. We are a drug free workplace.
BSNC offers competitive benefits package.
If you are a person requiring accommodation or assistance to apply for a job please contact
HR
We only accept resumes when posted to our Career Site for open positions.
Visit our website at
****for more details and to apply.
Offer Relocation :
No
# of Openings :
1
% of Travel Required :
None
Job Code :
482

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