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Job Details

Global Account Manager

Location
Bangkok, THAILAND(GENERAL), Thailand, Thailand

Posted on
Jun 19, 2020

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Profile

Overall Role PurposeLead the geographic profitability development of designated Global Accounts/National Accounts through positioning DHL as a strategic business partner, and delivering agreed programmes, through a team drawn from across the DHL network. Accountabilities Identify, establish and manage multi-tier relationships across customer and DHL organisations to ensure a long-term business partnership and achievement of corporate goalsBuild and maintain executive relationships within the designated GCS/MNC/NC customer accountsLead and manage customer presentations and proposalsEstablish clear understanding of customer expectations and requirementsProvide customer oriented service at all times relating to specific sales and customer expectation issuesPlan & co-ordinate activities and programmes to retain and develop sustaining sales revenueDevelop and manage after sales strategy for each of the designated account customersProvide customer account revenue and activity reporting, as required by the Management teamParticipate in and contribute to the development of strategies and approaches to maintain, protect, improve and grow account sales & portfolioKeep current and provide country GCS/MNC/NC account strategy in line with country level business plans, ensuring profitable revenue growthProvide country inputs to the development of account strategiesImplement agreed account sales and customer acquisition strategies set by the regional account team, ensuring targeted revenue and profitability levels are in line with agreed business plansDrive sales improvement through regionally harmonised processesContribute to the regional bidding or RFQ process when requestedBachelor Degree or higher in Business Administration or related field5 years corporate consultative / solution based sales experience in a service-related industryExperience in managing and developing accounts of greater than USD1 million per annumPresentation SkillsCommunication skills, spoken and writtenNetworking and interpersonal skills ,employmentType:Standard

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