Location
Paris, FRANCE(GENERAL), France, France
Posted on
Oct 01, 2020
Profile
Key Account Manager
at **MEMBERS ONLY**SIGN UP NOW***.
Paris, France
Key Account Manager -Paris France
**MEMBERS ONLY**SIGN UP NOW***. is the open source digital experience company. We provide the world's most ambitious brands with technology (built around Drupal) that allows them to embrace innovation and create customer moments that matter. At **MEMBERS ONLY**SIGN UP NOW***., we believe in the power of community and collaboration - giving our customers the freedom to build tomorrow on their terms.
Headquartered in the US with our EMEA Head office in Reading, UK and further European offices in Paris, Munich and Ghent, we have been named as one of the world’s fastest growing software companies and have been rated a leader by the analyst community. We are **MEMBERS ONLY**SIGN UP NOW***.. We are building for the future of the web, and we want you to be a part of it.
Job Description
We are seeking an ambitious, over-achieving
Key Account Manager
to join our Paris office– this role is critical to **MEMBERS ONLY**SIGN UP NOW***.’s aggressive growth strategy. This role will proactively engage in the day-to-day management of the account including issue resolution. They will become the customer’s advocate within **MEMBERS ONLY**SIGN UP NOW***. creating a positive customer experience that ultimately results in the renewal of the subscription.
This role will work directly with Sales, Technical Support and Finance and is designed for an experienced account manager who has a high attention to detail and strives for customer success. This is a great opportunity to hit a hot market with best-of-breed open source technology and be the front lines of our Account Management program.
Summary:
Maintain account retention while providing exceptional customer service and developing client relationships
Managing 10-20 accounts ranging in values
Identify and close new opportunities within existing customer base
Create and execute a territory plan to drive customer retention and upsell opportunities
Exceed monthly/quarterly growth and renewal goals
Coordinate with business users and procurement to ensure timely renewals
Update and maintain Sales database as appropriate
Ability to manage multiple systems and administration at once
Job Requirements:
Strong experience of working in an account management role providing tech solutions to large enterprises
Strong leadership, teamwork, communication & cross-group collaboration skills
Must be able to proactively drive accounts with minimal over-sight from sales or senior management
Proven track record of sustaining & growing complex relationships including closing the renewal, up sell / cross sell opportunities
Has owned & exceeded a Quota
Incredibly detail oriented, ability to manage multiple priorities.
Ability to perform in a fast paced environment
MS Office knowledge including Word, Excel, and PowerPoint
Experience with Salesforce.com and other CRM tools
Company info
Sign Up Now - AccountManagementCrossing.com