Technical Specialist AD 2008/2012 multi-site and multi-domain organization security measures

Profile

NCDOT-707549

The NC DIT-Transportation is seeking a Technical Specialist resource for a 12-month engagement to work with the Service Desk/Accounts Team.

REQUIRED/DESIRED SKILLS

Skills

Required/

Desired

Experience

Advanced level resource with specialized knowledge and experience in account management administering Active Directory.

Required

3 Years

Hands-on experience administering Microsoft Active Directory 2008/2012 in a multi-site and multi-domain organization.

Required

3 Years

Ability to integrate knowledge and skills from a range of technologies to address work assignments and problems of moderate to high complexity.

Required

3 Years

Advanced knowledge of appropriate security measures of the organization.

Required

3 Years

Ability to proactively establish a positive relationship by demonstrating a sense of urgency in interactions with clients.

Required

3 Years

Ability to analyze and assess client needs to develop effective and appropriate solutions.

Required

3 Years

Knowledge and skills from a range of technologies to address work assignments.

Required

3 Years

Ability to consult with clients and other IT professionals to resolve technical problems and ensure client satisfaction.

Required

3 Years

Ability to document solutions that solve client problems and clearly presents these solutions.

Required

3 Years

Analysis of technical and user documentation for technical assistance and support.

Required

3 Years

Ability to work independently on tasks, develops own work, schedule and monitors progress against defined parameters.

Required

3 Years

Demonstrates a customer orientation and effectively communicates verbally and in writing.

Required

3 Years

Provides excellent customer service to individual clients and to other team members.

Required

3 Years

Demonstrates strong analytical and problem-solving skills w/ ability to diagnose and resolve highly visible production incidents methodically.

Required

3 Years

Demonstrates initiative in solving problems associated with projects and daily work.

Required

3 Years

Demonstrates a range of technical understanding to independently resolve routine and non-routine issues on software and/or hardware.

Required

3 Years

Ability to identify trends and makes suggestions for technical modifications to solve future problems.

Required

3 Years

Demonstrates knowledge and a working experience with ServiceNow call tracking system.

Required

3 Years

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