Carrier Account Manager

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Position Summary

The Carrier Relations Account Manager I is responsible for growing and maintaining relationships with our carrier partners. As a Carrier Relations Account Manager, you will work directly with other our carriers and brokers to review and establish plans, rates, markets, and carrier performance. You will also be responsible for all Open Enrollment updates and changes with the carriers and assist internal associates with questions, trainings, issue resolve, and other duties required in the role.

Essential duties and responsibilities

Ownership of the relationship between the carriers and TotalSource. Maintain complete oversight of all carrier related functions.

Collaborates with carriers, brokers, and management to develop long-range, strategic goals for the organization and the carriers.

Align departmental goals, processes, and resource allocation with the organizational strategy.

Perform data evaluation on the ADPTS' carriers using internal and external reporting.

Updating appropriate internal systems for plans changes, tier changes, and other applicable system related functions.

Communicating changes to associates and broker partners on carrier changes; subject matter expert on all related functions of the carriers.

Provide training and education to other TotalSource associates on carriers, plans, changes, or other areas that are relevant to the organization.

Participate in multiple books of business meetings upon request.

Establishes and maintains strong relationships with brokers and internal associates. Communicates Benefit plan interpretations and serves as support to the Service, Implementation and Sales teams.

Skills & Abilities:

Ability to interact with all levels of an organization. Ability to build internal and external relationships and provide excellent customer service.

Excellent verbal and written communication skills.

Strong analytical and problem-solving skills.

Superior organizational skills. Excellent attention to details.

Ability to work independently and in a team environment. Highly adaptable.

Demonstrated ability to multi-task. Must be able to work under time constraints and deadlines.

Required Qualifications:

Bachelor’s degree

Minimum of 5 years’ experience in client services environment

Minimum of 3-4 years’ experience in benefits and/or insurance

Experience using Microsoft Office Suite – proficient in PowerPoint, Word and Excel

Ability to work additional hours required as necessary to meet deadlines

Ability to interact with all levels of an organization

Ability to build internal and external relationships and provide excellent customer service

Excellent verbal and written communication skills

Superior organizational skills; Excellent attention to details

Ability to work independently and in a team environment; Highly adaptable

Demonstrated ability to multi-task

Preferred Requirements:

Bachelor’s and/or master’s degree preferred in related field

Health and Life Producer License

5-7 years’ experience in benefits and/or insurance

7-10 years’ experience in client services environment

Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.

Company info

Automatic Data Processing, Inc.
Website : http://www.adp.com