Key Account Manager - LATAM

Profile

Key Account Manager - LATAM

at Acquia

Boston, MA

Acquia is the open source digital experience company. We provide the world's most ambitious brands with technology (built around Drupal) that allows them to embrace innovation and create customer moments that matter. At Acquia we believe in the power of community and collaboration - giving our customers the freedom to build tomorrow on their terms.

Headquartered in the U.S., we have been named as one of North America’s fastest growing software companies as reported by Deloitte and Inc. Magazine, and have been rated a leader by the analyst community and named one of the Best Places to Work by the Boston Business Journal. We are Acquia. We are building for the future of the web, and we want you to be a part of it.

We are seeking an ambitious Key Account Manager responsible for developing & maintaining existing customer relationships in our growing LATAM market

. This role will proactively engage in the day to day management of the account including issue resolution. They will become the customer’s advocate within Acquia creating a positive customer experience that ultimately results in the renewal of the subscription and account growth. This role will work directly with Sales, Technical Support, Operations and Finance.

This position is designed for an individual who has account management experience, a high attention to detail and strives for customer satisfaction. The ideal candidate will have past experience working for a technology company. This is a great opportunity to hit a hot market with best-of-breed open source technology and be the front lines of our Account Management program.

Summary:

Maintain solid relationships with customers and ownership of customers’ success with Acquia platform services

Maintain control of account direction and strategy

Identify new opportunities and work with and drive them to close

Coordinate with business users and procurement to ensure timely renewals

Update and maintain Sales database as appropriate

Must be able to proactively drive accounts with minimal oversight

Strong collaboration with internal teams

Job Requirements:

In order to be successful at Acquia, you must have the following types of traits & skill set

5 years working in a sales / account management role for a technology company

Strong verbal and written communication skills; excellent Portuguese, Spanish and English language skills

Strong leadership, teamwork, communication & cross-group collaboration skills

Proven track record of sustaining & growing complex relationships including closing the renewal, up sell / cross sell opportunities

Prior experience procuring contracts with educational institutions

Has owned & exceeded a Quota

Detailed oriented and organized

Ability to perform in a fast paced environment

MS Office knowledge, including Word, Excel, and PowerPoint

Experience with Salesforce.com

and other CRM tools

Must be available to support 50% travel

Acquia is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.

Company info

Acquia
Website : https://www.acquia.com