Associate Account Manager-Market

Profile

Best Buy

The Associate Account Manager is a remote eligible position. It is an inside sales position responsible for sales of Best Buy Business (BBB) full assortment of products and services. This position is responsible for transactional and simple solution sales, along with customer service while playing an integral role in identifying customer needs to determine the appropriate customer journey. Responsibilities also include accountability for driving sales based on incoming leads, inbound & outbound calls and building rapport with existing customers. Attain revenue and margin targets related to these activities through superior telephone sales, relationship building and communication skills. Additional responsibilities include utilizing strong verbal and written communication (e.g. online chat/email), driving customer satisfaction and problem solving, developing/maintaining retail relationships, growing and increasing market share in small and medium size businesses across all industries.

Essential Functions

Direct Phone- Outbound Sales

Responsible for Outbound Sales attainment via retail leads, call campaigns and other activities that require the representative to reach out to the customer

Responsible for outbound call activities related to lapsed customer engagement, trade show leads, procured lead lists, etc.

Responsible for attainment of a revenue quota, a services target and a gross margin percentage

Meeting and exceeding call center productivity metrics for both Inbound and Outbound calling

Process transactional and simple solution sales and identify potential future opportunities that require dedicated account management according to defined customer journey/transition processes

Responsible for ensuring all leads are contacted with a high level of urgency to capture immediate needs as well as determine future opportunities

Meet and exceed monthly financial targets through the execution of product and solution sales over the phone

Retail Engagement

Accountable for responding to retail leads rapidly and a minimum of one notated contact attempt(s)

Engages with end users as well as retail partners to provide a superior multi-channel shopping experience

Utilizes systems (Microsoft CRM) as a communication vehicle for store lead communication

Data and Customer Management

Descriptively documents all customer interactions in CRM to ensure quality follow up and account growth

Responsible for keeping leads and opportunities updated in CRM with notation around future spend opportunity

Consistently set as high priority in the Queue to take live customer transfers and transact sales as well as notating all interactions in CRM

Business Operations

Utilizes systems when partnering with Customer Contact Group and Account Managers where applicable to help continue to grow accounts and provide a differentiating experience for our customers

Effectively communicates and partners with support teams around process challenges and obstacles that are impacting customer and employee experience

Accountable for continued development with product knowledge, vertical expertise, certifications and selling skills that will be completed in Learning Network and in conjunction with a learning plan created with their supervisor

**Hours will depend on the Territory you will support**

Basic Qualifications

1 or more years of experience building complex solutions

1 or more years of experience in relationship selling

2 or more years of sales experience OR customer service experience

Preferred Qualifications

1 or more years of leadership experience in related field or Military leadership equivalent

1 or more years of experience in Client Relationship Management (CRM)

1 or more years of experience in a phone based sales environment

2 or more years of sales experience with technology products, applications and services

Company info

Best Buy
Website : http://www.bestbuy.com