Programmatic Sr. Account Manager

Profile

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Marketplace Sr. AM is a trusted expert in the business objectives of FreeWheel's publishers within our marketplace products partnering with the day-to-day users and strategists to ensure optimal utilization and understanding of our systems. Marketplace AMs will own the execution of strategies pitched and closed by the marketplace Strategic relationship owner. This team will focus on tactical strategies to improve setup and performance of programmatic deals, reduce the time from a deal being struck to transacting, and proactive monitoring of live and upcoming deals to ensure smooth execution and first line defense against any technical issues. You will function as the Programmatic subject matter expert and all entry level deal troubleshooting will be funneled through this group to assist support teams and optimize turnaround times, as well centralize performance feedback to document replicable solutions. The role will provide weekly insights into marketplace performance to publishers and illuminate any trends within the account, and where applicable identify any missed opportunities for additional yield. You will attend weekly account calls and own weekly office hour and be responsible for maintaining the continued trust and confidence in our marketplace products and level of service. This role will also monitor and facilitate all FourFronts Deals within our managed IO based marketplace as well as facilitate setup and execution of FreeWheel's new Marketplace as it scales. Responsible for managing all post-sale activities of assigned client accounts, including post-sale stewardship, coordinating production activities, post-sale reporting and providing excellent client support and management. Ensure team meets workflow benchmarks and deadlines on a regular basis. Mentor junior team members to ensure cohesive team capabilities and operations. Work closely with the Strategic Account Manager and cross-functional department heads to influence product development to meet client needs and ensure processes are efficient and effective. Partner with sales leaders in assigned areas to ensure Account Management team is aligned with sales goals and strategy. Integrate knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. May lead teams or projects and share expertise. Serve as back-up for the Relationship owner during absences and peak workloads.

Job Description

Core Responsibilities

Maximize revenue by being the trusted expert in your client's business objectives for our marketplace products, partnering with the day-to-day users to ensure optimal utilization and understanding of our systems.

Act as subject matter expert on all Account Management related materials, answer questions and support colleagues with less experience as needed on daily activities (training, troubleshooting, internal processes, etc.).

Proactively and reactively troubleshoot issues with deal delivery and performance across programmatic and IO based deals. Research discrepancies, inconsistencies and recommend solutions and optimizations to improve performance and ensure client satisfaction.

Focus on tactical strategies to improve setup and performance of programmatic deals, reduce the time from a deal being struck to transacting, and proactive monitoring of live and upcoming deals to ensure smooth execution and first line defense against any technical issues.

Function as a programmatic Subject Matter Expert internally with cross-functional teams, within the Marketplace Account Management Team, and externally to publishers.

First line of defense for all client enquiries to alleviate support constraints and improve turnaround times, as well centralize performance feedback to document replicable solutions.

Provide weekly insights into marketplace performance to publishers and illuminate any trends within the account, and where applicable identify any missed opportunities for additional yield. Deliver ad hoc reporting and training to clients as needed

Responsible for maintaining the continued trust and confidence in Freewheel's Marketplace products and deliver white glove service.

Contribute to strategic account team meetings to ensure visibility of book of business to broader team, identify themes across the business as a whole, and promote knowledge sharing within the organization.

May participate in implement of new process rollouts working with Marketplace Operations to identify the optimal method for knowledge transfer and audience for trainings.

Consistent exercise of independent judgment and discretion in matters of significance.

Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Other duties and responsibilities as assigned.

PREFERRED REQUIREMENTS

BA/BS degree

7 years in the Media and/or Advertising Technology space in client facing roles with a track record of growing revenue either at a video publisher, technology vendor supporting video publishers, or agency

In-depth knowledge on Ad serving, programmatic, yield, ad exchanges, DSP/SSP's, DMPs, and a firm grasp of the media distribution landscape

Outstanding verbal/written communication skills

Recognized self-starter capable of flourishing in fast-paced and dynamic environment

Strong analytical and creative problem-solving skills - - Expert level Excel experience highly preferred.

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

Win as a team - make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Respect and promote inclusion & diversity.

Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

#FreeWheelRevenue&Sales

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.

Company info

Comcast
Website : http://corporate.comcast.com