Account Management Director

Profile

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for providing strategic account management and sales leadership for an assigned portfolio of strategic client group accounts. Develop and execute strategy for each account in the portfolio, manage day-to-day activities including maintaining existing base of revenue, driving the most value within the account, spearheading contract renewal activity as well as managing marketing, operational, billing etc. functions in coordination with functional teams. Responsible for customer retention, helping guide operational efforts to meet/exceed financial goals and objectives, overall customer relationship management and customer satisfaction. Maintain high customer satisfaction including actively leveraging Net Promoter Score system. Optimize, increase and improve our NPS within our customer segment. Recognized as an expert in own area within organization. Provides leadership, mentoring, and guidance.May participate in the development of business strategy.

Job Description

Core ResponsibilitiesMaintain and manage a portfolio of accounts and/or an existing revenue base.Manage sales opportunities, quota, funnel and forecast for each account/module; lead revenue forecasting activity within accounts and deliver to leadership at beginning of each month.Assist contract renewal negotiations to protect and grow existing revenue streams.Serve as subject matter expert of company products to develop solutions in partnership with engineering and pricing partners that deliver value to customers.Cultivate relationships at Customer Experience Officer level to gain insight into customer strategy, expansion plans etc.; position and sell services across multiple organizational levels including but not limited to C-level and Executive level personnel.Lead and manage quarterly business reviews (QBRs) for each account with an emphasis on broader business relationship; accountable for executive briefing center visits, customer events, technology investments and thought leadership dialog with Customer Experience Officer team.Team with customer service leadership and customer support teams to ensure end-to-end customer satisfaction; maintain high customer satisfaction and serve as the primary escalation point for any customer issues or escalations.Requires regular engagement at customer locations, and away from Company's place of business, for the purpose of making sales.Consistent exercise of independent judgment and discretion in matters of significance.Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.Other duties and responsibilities as assigned.Employees at all levels are expected to:Understand our Operating Principles; make them the guidelines for how you do your job.Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.Win as a team - make big things happen by working together and being open to new ideas.Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.Drive results and growth.Respect and promote inclusion & diversity.Do what's right for each other, our customers, investors and our communities.Disclaimer:This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

15 Years

Salary:

Pay Range: $152,141.15 - $228,211.72

Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.

Company info

Comcast
Website : http://corporate.comcast.com